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What exactly are Managed IT services?

With our Managed IT Services, IQSA Soft takes care of your entire information technology requirement. We are hereby to manage all your hardware and software sourcing, installation, technical support, and IT staffing needs. We work as your go-to consultancy and support team. From emergency assistance to providing scheduled maintenance and upgrading of your systems, we are always there so that you can keep your business up and running.

What is Cloud back-up?

The system cloud back-up is also known as online back-up. In this process, your onsite backups are transferred to an offsite server every night. This system also helps the server to be located in a secure data center. Taking a backup home each night, cloud backup replaces the need for someone. Cloud backup is more reliable, secure, manageable and easy to monitor.

What kind of response time can I expect?

We want to fulfill specific expectations and work with each client keeping that in mind. We make our service levels in a measurable way specifying the consequences for not living up to agreed-upon expectations.

How long a Managed service contract is?

We provide a wide range of varied Managed IT Service Contracts. We have a month-to-month and a multi-year contract. We have an offer with very high startup cost and lower monthly and another offer includes a middle of the road monthly cost and spread the cost of startup over the term of the agreement. You can choose the best one that suits you.

What should I do before calling for help?

Before calling for help, you can write down any information about error messages and take screenshots of your issue if it is possible. Then try to recreate the issue again and again. Most often, it closes the program by restarting the computer. If you are lucky enough you may find the problem is already resolved while the resetting process.

Is anti-virus software any good?

When security protection is concerned, you must give it the first and foremost priority. As free Anti-Virus has very low detection rates, you can not rely on them. We are happy to inform you that with the latest security software we recommend and sell to all our clients for Spyware, Malware, and Virus protection. Give us a call if you need any of them.

What is the cost of having Managed IT service?

We set a fixed monthly fee for our service models that may vary from one company to another. We consider the size and complexity of your particular network. Once you make a contract with us, all your maintenance and support is our headache. You have now the peace of mind to stay fully focused.

What if we already have an internal IT team?

Don't worry. Our scalable solutions can still assist you to meet your specific needs. IQSA Soft’s flat-rate service plan is customized and affordable. We have full package Managed IT services, consulting, service desk support and security solutions for you.

How does a flat billing save me money?

This process helps you to manage your IT expenses within your budget. It allows you to spend more on your business. As IQSA Soft offers customized service package fitting to your business, you pay according to use only. We are a “one-stop-shop” doing everything in exchange for a set monthly fee. We don't make money from your pain.

What types of systems do you support?

IQSA Soft is an “ecosystem agnostic” as it supports your team not being concerned about what system they are using. Whether they use Google Apps or Office365, Windows or Mac, Android or iOS, the expert team of IQSA Soft is always there for you. If you need to transition from one ecosystem to another or install a server onsite, we can give you a hand.

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